{"id":3240,"date":"2026-11-13T17:43:30","date_gmt":"2026-11-13T17:43:30","guid":{"rendered":"https:\/\/www.africascoop.net\/?p=3240"},"modified":"2026-11-13T17:43:33","modified_gmt":"2026-11-13T17:43:33","slug":"orange-days-deux-journees-dediees-a-lecoute-et-a-la-satisfaction-des-clients","status":"publish","type":"post","link":"https:\/\/www.africascoop.net\/index.php\/2026\/11\/13\/orange-days-deux-journees-dediees-a-lecoute-et-a-la-satisfaction-des-clients\/","title":{"rendered":"ORANGE DAYS : Deux journ\u00e9es d\u00e9di\u00e9es \u00e0 l\u2019\u00e9coute et \u00e0 la satisfaction des clients"},"content":{"rendered":"\n
\"\"<\/figure>\n\n\n\n

Le lancement du projet \u00ab Orange Days \u00bb s\u2019est tenu ce 13 novembre \u00e0 la place du Cinquantenaire de Bamako.
L’\u00e9v\u00e8nement \u00e9tait plac\u00e9 sous l’\u00e9gide du minist\u00e8re de la Communicationde l’\u00e9conomie num\u00e9rique et de la modernisation de l’Administration. C’\u00e9tait en pr\u00e9sence de la repr\u00e9sentante du minist\u00e8re de la Communication, du maire de la Commune III et du Directeur g\u00e9n\u00e9ral adjoint d’Orange Mali, Mamadou Fomba.
\u00c0 cette occasion, Orange Mali entend, pendant deux jours, sortir de ses bureaux pour aller \u00e0 la rencontre de ses clients et de l\u2019ensemble des Maliens. Selon les organisateurs, toutes les \u00e9quipes de l\u2019entreprise sont r\u00e9unies sur un m\u00eame site afin d\u2019\u00e9couter les pr\u00e9occupations du public, de fournir des explications et de proposer des solutions concr\u00e8tes \u00e0 travers des \u00e9changes directs.
Par ailleurs, deux grandes soir\u00e9es de concerts sont pr\u00e9vues, \u00e0 raison d\u2019une chaque soir, pour remercier les visiteurs.
Dans le cadre de cette initiative, l\u2019\u00e9v\u00e9nement s\u2019articule autour de quatre villages regroupant 13 stands th\u00e9matiques.
Tout d\u2019abord, le Village Transparence comprend notamment Baro (le grin), Internet, Les bons plans, Max It pour les nuls et Devenir fournisseur d\u2019Orange Mali. Ensuite, le Village Solution regroupe les services Agence, Orange LAB (entreprises), Kibaru Bl\u00f4n (Orange Money) et Orange \u00c9nergie. De son c\u00f4t\u00e9, le Village \u00c9coute propose plusieurs espaces d\u2019\u00e9changes, dont le Mur des Paroles, le Service Client Express et Talents d\u2019Orange. Ce dernier est consacr\u00e9 au d\u00e9p\u00f4t de CV, au coaching et \u00e0 l\u2019orientation professionnelle.
Enfin, le Village Impact met en avant les activit\u00e9s de la Fondation, la responsabilit\u00e9 soci\u00e9tale des entreprises (RSE), l\u2019Orange Digital Center ainsi que le sponsoring.
Par ailleurs, l\u2019une des attractions majeures de ces journ\u00e9es reste le \u00ab Toguna \u00bb, un espace de dialogue inspir\u00e9 de la tradition malienne. Il permet aux participants d\u2019\u00e9changer librement avec les responsables d\u2019Orange Mali et de leur poser directement leurs questions. Cette activit\u00e9 est anim\u00e9e par Hagge et l\u2019humoriste Yoro.
Un passeport Max It pour les visiteurs et la formation de 500 jeunes en IA.
En marge de ces diff\u00e9rentes activit\u00e9s, les visiteurs peuvent \u00e9galement participer au jeu du \u00ab Passeport Max It \u00bb. Selon les explications du chef de projet Orange Days, S\u00e9kou Sidib\u00e9, le principe consiste \u00e0 faire tamponner son passeport digital sur les diff\u00e9rents stands.
Une fois les 12 tampons obtenus, le participant b\u00e9n\u00e9ficie d\u2019un cadeau aux couleurs d\u2019Orange, d\u2019un acc\u00e8s aux deux soir\u00e9es de concerts ainsi que d\u2019une heure de connexion Wi-Fi gratuite par jour sur le site.
En outre, les abonn\u00e9s Orange re\u00e7oivent un forfait de 4 Go, valable pendant 10 jours. Toutefois, les organisateurs pr\u00e9cisent que la participation \u00e0 ce jeu n\u00e9cessite de disposer d\u2019un smartphone. Selon lui, 500 jeunes seront form\u00e9s en Intelligence artificielle (IA).
Satisfaction t\u00e9moign\u00e9e par certains clients
Une vid\u00e9o projet\u00e9e, dans laquelle plusieurs clients d\u2019Orange ont t\u00e9moign\u00e9, a mis en \u00e9vidence la transparence et leur satisfaction \u00e0 l\u2019\u00e9gard des services de l\u2019op\u00e9rateur.
Ils ont \u00e9galement exprim\u00e9 leurs inqui\u00e9tudes concernant les d\u00e9lais d\u2019expiration des cr\u00e9dits et des forfaits, ainsi que les arnaques dont certains clients sont victimes au nom de l\u2019entreprise.
Pour sa part, le directeur g\u00e9n\u00e9ral adjoint d\u2019Orange Mali, Mamadou Fomba a indiqu\u00e9 que cette initiative vise \u00e0 renforcer la proximit\u00e9 entre l\u2019entreprise et les populations. Selon lui, la r\u00e9ussite d\u2019un op\u00e9rateur de t\u00e9l\u00e9communications ne se mesure pas uniquement \u00e0 la qualit\u00e9 de son r\u00e9seau, \u00e0 la diversit\u00e9 de ses offres ou au nombre de ses clients, mais \u00e9galement \u00e0 sa capacit\u00e9 \u00e0 \u00eatre \u00e0 leur \u00e9coute, \u00e0 comprendre leurs pr\u00e9occupations et \u00e0 contribuer \u00e0 l\u2019am\u00e9lioration de leur quotidien.
Il a pr\u00e9cis\u00e9 que ces deux journ\u00e9es, organis\u00e9es autour de quatre grands villages et de treize stands, constituent un cadre d\u2019\u00e9changes, de d\u00e9couverte et de partage avec les clients et l\u2019ensemble de la population. Il a enfin soulign\u00e9 que cette rencontre est aussi une occasion pour Orange Mali de recueillir les suggestions, les critiques et les attentes des visiteurs afin d\u2019am\u00e9liorer ses services.
De son c\u00f4t\u00e9, la repr\u00e9sentante du ministre de la Communication a particuli\u00e8rement salu\u00e9 l\u2019initiative du stand Toguna, qu\u2019elle consid\u00e8re comme un espace de dialogue inspir\u00e9 des traditions maliennes. Selon elle, cette d\u00e9marche m\u00e9rite d\u2019\u00eatre encourag\u00e9e, dans la mesure o\u00f9 la confiance entre une entreprise et ses clients se construit \u00e0 travers l\u2019\u00e9coute, la transparence et le respect des engagements.
Elle a \u00e9galement soulign\u00e9 qu\u2019Orange Mali s\u2019est impos\u00e9 comme un acteur majeur de l\u2019\u00e9cosyst\u00e8me num\u00e9rique national, contribuant \u00e0 l\u2019\u00e9largissement de l\u2019acc\u00e8s aux services de communication, \u00e0 la d\u00e9mocratisation des usages num\u00e9riques et au d\u00e9veloppement de solutions innovantes adapt\u00e9es aux besoins des populations.
\u00c0 travers ses investissements dans les infrastructures, l\u2019entreprise participe au rapprochement des citoyens, facilite les \u00e9changes et soutient les activit\u00e9s du quotidien.<\/p>\n\n\n\n

Par Lamine BAGAYOGO<\/p>\n","protected":false},"excerpt":{"rendered":"

Le lancement du projet \u00ab Orange Days \u00bb s\u2019est tenu ce 13 novembre \u00e0 la place du Cinquantenaire<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5,36,35],"tags":[],"class_list":["post-3240","post","type-post","status-publish","format-standard","hentry","category-a-la-une","category-actualite","category-exclusif","category-societe"],"yoast_head":"\nORANGE DAYS : Deux journ\u00e9es d\u00e9di\u00e9es \u00e0 l\u2019\u00e9coute et \u00e0 la satisfaction des clients - Actualit\u00e9s Africaines<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.africascoop.net\/index.php\/2026\/11\/13\/orange-days-deux-journees-dediees-a-lecoute-et-a-la-satisfaction-des-clients\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ORANGE DAYS : Deux journ\u00e9es d\u00e9di\u00e9es \u00e0 l\u2019\u00e9coute et \u00e0 la satisfaction des clients - 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